SERVICE PROGRAM
SERVICE PROGRAM
SERVICE PROGRAM

SERVICE PROGRAM

Regular price $ 49.00 Save $ -49.00
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TIme for Service?  

Like most of us, PNW dropper posts need a little TLC to work their best. This service can be done at home, but if you're not feeling that grease stain life, we can take care of it for you. Our service program treats your PNW dropper post for regular wear and tear.

Lifetime Warranty

We've always got
your back

Fast Shipping Options

Get your parts for the
weekend ride

Unparalleled Service

Seriously, we're here
for you

Pacific NW Approved

All Season reliability, tested in the mountains

How Does Travel Adjust work?

Our travel adjust system allows for a total of 30mm travel reduction in 5mm increments. If you were riding that line between travel sizes you can now fine-tune the perfect fit by following the easy directions below:

  1. Begin by lowering your dropper at or below the desired travel length (just make sure it’s not fully extended!)
  2. Unthread the midcap with your hand and slide it up to reveal the white DU Bushing.
  3. You’ll see negative numbers with corresponding notches machined into the post (each # represents decreasing travel.
  4. Slide the DU bushing up and rotate it to align the black arrow with the amount of travel you would like to reduce, then seat the arrow into the machined groove. (Make sure it’s fit securely into these notches!)
  5. After pushing the DU Bushing back down, lower the midcap and hand tighten (no need to go overboard!) and ride off into the sunset with the perfect travel for you.

How Does Travel Adjust work?

Our travel adjust system allows for a total of 30mm travel reduction in 5mm increments. If you were riding that line between travel sizes you can now fine-tune the perfect fit by following the easy directions below:

  1. Begin by lowering your dropper at or below the desired travel length (just make sure it’s not fully extended!)
  2. Unthread the midcap with your hand and slide it up to reveal the white DU Bushing.
  3. You’ll see negative numbers with corresponding notches machined into the post (each # represents decreasing travel.
  4. Slide the DU bushing up and rotate it to align the black arrow with the amount of travel you would like to reduce, then seat the arrow into the machined groove. (Make sure it’s fit securely into these notches!)
  5. After pushing the DU Bushing back down, lower the midcap and hand tighten (no need to go overboard!) and ride off into the sunset with the perfect travel for you.

Details: Service Program

How it Works

Add the service program to your cart and go through the normal checkout process. Once purchased, our Customer Service Team will reach out with a return shipping label so you can send your PNW post to our warehouse to be serviced.

Details

The service includes replacement of any necessary wear items including bushings, seals, pins, and internal cables. It does not include replacement of cartridge or other non-wear items. Shipping to the service center and back is also included (US only).

do it yourself

Don't want to send your dropper in? We design all our droppers for easy at home servicing, so you can save a few bucks and never have a day away from your bike. Click the links below for our how-to guides.

Internally Routed Droppers Service Video >>>

Externally Routed Droppers Service Video >>>

Time

3-business day turnaround for service.*

*Does not include shipping time.

Warranty

PNW Lifetime Warranty

Do we have your back? Of course. For any manufacturing defects, our Lifetime Warranty has you covered.

Not sure what falls under warranty or regular service? Reach out at info@pnwcomponents.com and we'll help you out.

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